Dear customer, We treasure every customer dearly and it is sad to get this feedback from you. 1. Due to the impact of the international Red Sea War, in order to ensure the safe arrival of the goods, this batch of goods had to detour to the Cape of Good Hope route in Africa, and the resulting delay caused you trouble, which is a factor beyond our control. This is force majeure, we hope you can kindly understand. 2. We have been in this industry for years with experienced workers and qualified manufacturing capabilities. The manufacturing process is strictly monitored and tests are applied before the goods are shipped out. 3. Pictures and videos are also provided for buyer’s confirmation each time before shipping out. 4. We never ignore any messages from our customers and we have record of every reply we offered on the backstage. Thank you for being our customer and we hope we can both work it out peacefully together.